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Technical Account Management

Technical Account Management

Your dedicated Technical Account Manager will provide technical, product, and business knowledge to ensure you have the tools you need to meet your security goals. Your Technical Account Manager will work closely with your team to understand requirements, concerns, and business processes to ensure the Cybereason product meets your evolving needs. To accomplish this, your Technical Account Manager will:

  • Ensure your system is running in a healthy state
  • Provide technical guidance and best practice training
  • Address technical product related questions
  • Feed enhancement requests to the Cybereason product team
  • Coordinate and expedite support issues
  • Coordinate and lead monthly on-site visits
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 The Cybereason Difference

Cybereason has assembled a corps of elite security experts from a range of military, academic, and commercial backgrounds. The unique combination of expertise and best of breed detection technology, enables your organization to feel confident that you’re not missing anything.

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The Technical Account Management
 Advantage

Partnership
Think of your Technical Account Manager as a partner. They’ll work closely with your team to understand your challenges and concerns and provide recommendations to ensure the product meets your needs.

Technical Expertise
Cybereason’s Technical Account Management team is comprised of engineers who have years of experience helping organizations solve technical issues most efficiently.

Technical Training
Your Technical Account Manager is available, as needed, to provide customized on-site and virtual product training. It’s our responsibility to ensure that you’re getting the most out of the Cybereason Platform.

Continuous Collaboration
Engage with your Technical Account Manager on a regular basis to discuss system performance, risk, deliverables, and progress on open issues to ensure you are on track to achieve your goals.

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