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THE

Resilience Retainer

The Resilience Retainer is more than a typical incident response retainer; it’s a tech-agnostic, flexible, outcomes-driven preparedness & resilience program that guarantees elite IR resources and discounted access to 50+ services

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More Than an Incident Response Retainer - A Full-Blown Cyber Resilience Program

You navigate an unrelenting volume of attacks of various complexities, considering supply chain risks, growing regulatory scrutiny, and long-tail impacts on operations and reputation. When an incident strikes, every hour is precious and the board is paying close attention: 93% agree cyber risk threatens shareholder value. Senior leadership expects not just an incident response plan, but a path toward cyber resilience. Incident response is now a business-critical function. You have a retainer that ensures speed, expertise, and strategic foresight 24x7 - you have the Cybereason Resilience Retainer to protect systems and stakeholder trust.

Harden, Respond, and Recover with the Resilience Retainer

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The Cybereason Resilience Retainer goes much further than a typical incident response retainer; it’s a tech-agnostic, flexible, outcomes-driven preparedness & resilience program backed by 300+ elite cybersecurity experts seasoned in digital forensics, incident response, threat hunting, offensive security, emerging technologies and much more. The Resilience Retainer can also include discounted access to 50+ services to help your organization handle the entire lifecycle of a cyber incident.

Unrivaled Advantages of The Resilience Retainer

Backed by seasoned investigators that have handled 7000+ incidents worldwide; approved by 35+ cyber insurance carriers and brokers; trusted by 100s of breach coaches

RAPID, PRIORITIZED RESPONSE
Guaranteed 24x7 response, with SLAs as rapid as 1 hour and no technology requirements (EDR, SIEM, etc.).
DISCOUNTS ON 50+ SERVICES
Apply credits toward any consulting services at a discounted rate, including penetration testing, assessments, tabletops, and more.
NO MONEY LOSS
A dollar-based model designed for easy usage and maximum value, the Resilience Retainer also includes a rollover allowance at the end of the term
CYBER INSURANCE COMPATIBILITY
The retainer is compatible with most cyber insurance carriers under pre-negotiated rates for even faster response.

The Resilience Retainer is Tech-Agnostic

FOCUSED ON OUTCOMES, NOT TECHNOLOGY
Investigation, containment, recovery - regardless of underlying tech stack.
TECHNOLOGY-NEUTRAL
No mandatory EDR, SIEM, SOAR, or third-party products required. We adapt to your existing environment: cloud, on-prem, hybrid, OT, SaaS.
BRING YOUR OWN STACK
If you have security tools (EDR, firewalls, cloud monitoring), we integrate. If you don't, we have portable capabilities ready to deploy during incidents.

Dollar-Based Retainer Model Maximizes Value

Flexibility and Transparency
Traditional incident response retainers are typically sold in blocks of hours at a high IR hourly rate. Later, when organizations want to use retainer hours for non-IR services like tabletop exercises or advisory work, they’re still charged the same premium rate. This inflexible model leads to wasted budget and limited retainer value. In contrast, Cybereason’s Resilience Retainer uses a dollar-based model that offers discounted rates across 50+ services and generous rollover amounts.

RESILIENCE RETAINER OPTIONS

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Whether you’re a global enterprise or a growing mid-market firm, Cybereason offers three flexible tiers of our Resilience Retainer, allowing you to select the best balance of coverage, speed, and value.

Key Benefits of the Cybereason Resilience Retainer

Increased Cyber Resilience, at a Discount
Instead of procuring and negotiating separately for tabletop exercises, penetration testing, and risk assessments, Resilience Retainer packages include discount access to over 50 services.
Avoid Procurement Delays
The many days it takes to negotiate and review a contract with an IR provider can cause great harm when dealing with an active incident. With pre-negotiated terms under the Resilience Retainer, response can start in under an hour.
Simplify Cost Management
Instead of higher emergency incident response hourly rates, Resilience Retainer clients benefit from lower hourly rates and pre-allocated budgets.
Guaranteed IR Resources
During wide-scale attacks, IR teams may be fully consumed and lack capacity to respond. The Resilience Retainer guarantees resources regardless how widespread the attack.
Faster Technical Response
Resilience Retainer clients go through an onboarding program with our IR team to help give them the “lay of the land” and expedite response when engaged.

Comprehensive Incident Response Retainer Services

The Resilience Retainer is designed to be flexible and compatible with your existing security tools, processes, and risk profile, granting seamless access to industry-leading incident response capabilities and a wide range of cybersecurity consulting services. It is purpose-built to remove friction before, during, and after an incident. Core capabilities include:

  • 24/7 Global Incident Response with SLA guarantees as low as 1 hour
  • Digital Forensics and Threat Intelligence to investigate, contain, and eradicate attackers
  • Crisis Management support including eDiscovery, managed document review and executive communication strategy
  • Post-Incident Support to assist with litigation, recovery, and stakeholder briefings
  • Incident Preparedness Services, including tabletop exercises, playbook development, and compromise assessments
  • Offensive Security Services, including a variety of penetration tests and red team exercises
  • Advisory and Assessment Capabilities to help with your overall cybersecurity strategy as vCISOs or lead standards-based risk assessments like NIST, HIPAA, CMMC, and others.

An IR Retainer that Stands Apart

The Resilience Retainer is flexible, transparent, and has absolutely no “gotchas”. That’s why it includes:

  • Technology-Agnostic Flexibility: No required EDR, SIEM, or SOAR. We adapt to your stack.
  • Guaranteed Access During Peak Demand: Pre-negotiated resources ensure you aren’t left waiting in line.
  • Insurance Compatibility: Approved by 35+ cyber insurance carriers and over 100 global law firms.
  • Roll-over and Financial Control: Up to 20% of unused funds roll forward, helping you protect your budget year to year.

Built for Real-World Threats

Cybereason brings proven experience in containing and remediating critical incidents across a wide range of threat types, from ransomware and business email compromise to nation-state actors and insider threats. That’s why we’ve designed our incident response retainer services to incorporate crucial capabilities that support short and long-term needs stemming from incidents:

  • Malware reverse engineering
  • Threat actor negotiations
  • Root cause analysis
  • Legal and regulatory reporting support
  • Crisis communications with employees, users, and investors
  • Expert witness support for litigation or investigations

Faster. Smarter. More Resilient.

When cyber incidents happen, delays are costly. Regulatory timelines are strict, data losses are devastating, and reputational damage can be permanent. The Cybereason Resilience Retainer minimizes these risks with speed, expertise, and strategic foresight 24x7. Talk to an expert now.

PROVEN EXPERTISE, RICH THREAT INTELLIGENCE

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Cyber incidents investigated

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Seasoned experts worldwide

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Approved cyber insurance panels

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