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Technical Account Management

A dedicated resource to help optimize security operations.

Technical Account Manager

Cybereason’s Technical Account Manager (TAM) service provides a dedicated, technical resource for Cybereason customers. Designed to help security teams streamline operations and provide management support for Cybereason products and services - Cybereason TAMs help customers amplify their Cybereason service experience through a deep understanding of the customer environment and deployment, management and reporting strategy.

Customer Outcomes

A TRUSTED SECURITY EXPERT
A dedicated security expert to help deploy, manage and maintain your organization's Cybereason products and services.
STREAMLINED SECURITY OPERATIONS
Give your security team time back to focus on tasks and priorities that matter most.
MATURED SECURITY POSTURE
Post-incident reports provide detail and visibility into every MalOp, providing insight into vulnerabilities and recommendations for an improved security posture.

A SERVICE THAT SCALES

Designed to fit the needs of any size organization

Cybereason offers multiple tiers of TAM Services that provide customers a level of support best suited to the size of their network. Cybereason’s TAM Service tiers include:

• Service Account Manager (SAM)
• Standard
• Premium
• Elite
• Dedicated

 

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Technical Account Manager Services

• Dedicated Assistance
• Training
• Implementation
• Optimization
• Reporting
• Product Updates
• Support Case Management
• Advanced Services

Learn more about Cybereason TAM

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