Cybereason offers four tiers of support services designed to scale and meet the needs of Defenders. Basic, Standard, Premium, and Elite support packages are available to help ensure success for security teams of all sizes.
Included for all customers at no charge, support is available during local business hours with access to documentation, articles, and online portal access for support cases.
Includes the benefits of Basic Support plus an additional technical support team available 24x7 with designated contacts, telephone support for urgent cases, and geographic coverage.
Building upon Standard Support, an expert team is available via portal and phone for technical support, customized guidance, and regular enablement and best practice sessions.
This highest level of support includes everything in Premium Support plus customers will benefit from prioritized support response times and additional layers of contextual analysis.