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Active Assist

What You Get With Active Assist

Cybereason Active Assist ensures that your needs are being met by our team 24/7 -- whether you have a routine question, are interested in an integration, or require urgent help during the investigation of a security incident. Cybereason Active Assist customers receive a dedicated support engineer and direct lines of communication to our experts to consult on your most pressing issues. Active Assist includes: 

  • Diamond Support Engineer. Your team will have a Cybereason Diamond Support Engineer who will possess an intimate understanding of your environment, infrastructure, and challenges. Diamond Support Engineers serve as a primary point of contact for prioritized ticket handling
  • Access to Cybereason SOC During Security Incidents. There will always be a direct line of communication with the Cybereason SOC upon confirmation of an intrusion or security incident.
  • Unlimited Access to Hunt Certifications. Hunt certifications are 3-hour online exams that evaluates and validates an analyst’s skill set with the Cybereason Platform. Upon passing this test, analysts receive physical and digital certification.
  • Bi-annual Onsite Training. Your dedicated support engineers will travel to your offices twice a year for onboarding, continued training, and development.
Active Monitoring Service by Cybereason

Cybereason Diamond Support Engineers

Serving as your main point of contact, Cybereason Diamond Support Engineers help organizations solve technical issues as efficiently as
possible. Diamond Support Engineers support a select number of customers so that they intimately understand your company’s goals
and can prioritize any issues when they arise.
 
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