Cybereason Active Assist ensures that your needs are being met by our team 24/7 -- whether you have a routine question, are interested in an integration, or require urgent help during the investigation of a security incident. Cybereason Active Assist customers receive a dedicated support engineer and direct lines of communication to our experts to consult on your most pressing issues. Active Assist includes:
- Diamond Support Engineer. Your team will have a Cybereason Diamond Support Engineer who will possess an intimate understanding of your environment, infrastructure, and challenges. Diamond Support Engineers serve as a primary point of contact for prioritized ticket handling
- Access to Cybereason SOC During Security Incidents. There will always be a direct line of communication with the Cybereason SOC upon confirmation of an intrusion or security incident.
- Unlimited Access to Hunt Certifications. Hunt certifications are 3-hour online exams that evaluates and validates an analyst’s skill set with the Cybereason Platform. Upon passing this test, analysts receive physical and digital certification.
- Bi-annual Onsite Training. Your dedicated support engineers will travel to your offices twice a year for onboarding, continued training, and development.