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Cybereason Technical Account Manager (TAM) service is an engagement with a named contact from the Cybereason Technical Services Team and subject to the terms of that certain License and Services Agreement located at www.cybereason.com/mlsa, unless Customer has executed a license and services agreement, in which case the executed version shall supersede. Cybereason offers the following level of engagement with Technical Account Managers, for the term identified in the applicable quote or order, usually lasting one year:
The Technical Account Manager will act as the Primary contact from Customer to Cybereason and help liaise, facilitate, and assist with any Technical or Security related matters, for the following but not limited to:
A Technical Account Manager package can be purchased separately to other services packages or can be purchased to compliment other services.
Customer Obligations:
Services Scope Changes:
Any changes to the Service, the schedule, charges or to this Service Description must be mutually agreed upon by Cybereason and the Customer in a signed writing. Depending on the scope of such changes, Cybereason may require that a separate Professional Services Statement of Work detailing the changes, the impact of the proposed change on the charges and schedule, and other relevant terms, be mutually agreed to in writing.
Customer authorizes Cybereason to invoice for and shall pay additional amounts related to (i) Services Scope changes or exceptions; (ii) performance outside Cybereason’s normal business hours or consecutive days; and (iii) reimbursement of travel-related expenses.