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Account Mgmt

Why Technical Account Management

From day one, Technical Account Managers work with your team to bring about a seamless deployment and implementation of
Cybereason. Technical Account Managers also serve as an extended member of your team, working with you on an ongoing basis to
assist in troubleshooting issues, navigate roadblocks, and report overall program health and progress. Specific services delivered by Technical Account Managers include:
 
  • Serving as the primary point of contact for technical and security-related questions
  • Managing deployments for new customers and platform updates for existing customers
  • Performing ongoing program health checks, support, training, and sharing of best practices
  • Coordinating regular on-site visits
 
Technical Account Management by Cybereason

Our Technical Account Managers

Cybereason’s global Technical Account Management team is comprised of people with strong technical and security focussed backgrounds who have years of experience helping organizations solve technical problems and security needs most efficiently. Our Technical Account Managers have held numerous roles in a wide variety of globally known companies from SOC Analyst and Threat Hunting to System Administration, Solutions Architects, and Customer Success Management.

The Technical Account Management
 Advantage

Partnership
Think of your Technical Account Manager as a partner. They’ll work closely with your team to understand your challenges and concerns and provide recommendations to ensure the product meets your needs.

Technical Expertise
Cybereason’s Technical Account Management team is comprised of engineers who have years of experience helping organizations solve technical issues most efficiently.

Technical Training
Your Technical Account Manager is available, as needed, to provide customized on-site and virtual product training. It’s our responsibility to ensure that you’re getting the most out of the Cybereason Platform.

Continuous Collaboration
Engage with your Technical Account Manager on a regular basis to discuss system performance, risk, deliverables, and progress on open issues to ensure you are on track to achieve your goals.