A Note of Support to our Customers During the COVID-19 Pandemic
March 16, 2020 |
1 minute read
Given these tremendously challenging and unprecedented times, I want to first state that our thoughts are with every family and individual impacted by the ongoing Coronavirus pandemic. This is a moment for all of us to look at what we can do, not only to protect ourselves, but also to help protect each other.
Businesses around the world are experiencing a tremendous evolution as they take steps to protect their employees. We are experiencing this change ourselves, as we have moved our global security operations center offsite to keep our team and the community safe. Thanks to years of experience and leading technology, our team is prepared to work from anywhere. However, we recognize that not every team is so robustly outfitted, which is why we stand ready and committed to providing uninterrupted protection to our customers.
As an organization, our top priority continues to be providing a seamless defense for all of our customers, especially in these difficult times. As attackers take advantage of the ongoing crisis, this becomes more important than ever. We are here to help across all corporate functions, and to provide professional services to help those struggling to adapt to the rapid changes triggered by COVID-19.
Our default at this time is to help first. With that in mind, we are offering a 30-day complimentary Active Monitoring Service (AMS) for any customer in need of extra support. If you are an existing Cybereason customer struggling with secure business continuity during this pandemic, get in touch with our team for complimentary expert coverage for thirty days.
Clearly, these are unprecedented times, and like us, I am sure your organization is focused on the safety of your employees and the continuity of your business functions. Please let us know if we can help you through these challenges. Rest assured, we will protect your organization during this crisis. However, if we can offer you further guidance or support, please reach out to your customer success manager or me at firstname.lastname@example.org.
Bhanu Sareddy, Chief Customer Officer, has a clear track record of defining the customer journey and delivering value. With experience at Tufin, Fuze, Aveksa (RSA), and Netegrity (CA), he managed professional services, customer success, and support teams delivering enterprise-grade solutions that have driven revenue, created long-term relationships, and built trust with customers.