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Customer Success

The Cybereason Customer Success Process

Deployment. Cybereason Customer Success will ensure a smooth deployment, including rollout of the Cybereason Endpoint Sensors and access to any Cybereason cloud resources you require.

Training. Cybereason Customer Success will train your security team on how best to navigate and use the product to identify and investigate malicious operations. Cybereason will work with you to create a custom curriculum to meet the specific needs of your team.

Support. Before, during, and after your deployment Cybereason Customer Support will provide technical support for expedited resolution of any technical issues.

Ongoing Consulting. Throughout your time as a customer, Cybereason experts can engage 1:1 with your analysts to review security events, or aid you with hunting for adversarial activities within your environment.

Cybereason Customer Success acts as a partner, dedicated to helping you meet your security objectives and business goals.

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Customer Service and Support
Back to Basics

Why Cybereason

  • Speed up your time to benefit. Deploy rapidly, leveraging the expertise of an experienced onboarding team.
  • Uplevel your analysts. Maximize the benefit of your own team as they learn both how to navigate the product, and gain additional hunting expertise.
  • Resolve issues quickly and easily. Take advantage of Cybereason product experts on-demand to answer your questions and solve your problems.

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